Support
For connection issues, subscription imports, order checks, or refund questions, submit a ticket through the user panel. Keep the issue details and follow-up messages together in one place so support can continue working on it.
Best for issues that require account details, such as an order status that hasn't updated after payment, a subscription that won't import, a connection error, or a refund request.
Sign in to the relevant account before submitting a ticket. Response times depend on the issue, the support queue, and the information needed to investigate; no fixed response time is guaranteed.
Go to Support TicketsNo public contact email is listed on this page. Submit account, order, and connection questions through a support ticket rather than waiting for an email channel to become available.
As no public email address is available, there is no response schedule to share for this channel.
No Telegram contact account is listed on this page. Use the support option in the VPN34 user panel, and don't send account details to similarly named accounts found through search.
As no public Telegram contact is available, there is no response schedule to share for this channel.
Describe what happened and what you've already tried. This makes it easier to identify the issue than submitting the same details repeatedly. Include the information relevant to your issue type.
Include your platform, client name, route location, when the issue occurred, and the exact error message. Say whether you can't connect at all or whether a specific site won't load after connecting. Include what happened after switching routes or trying a different local network.
Keep the error message visible in screenshots, but hide account details and subscription credentials. Don't send your full subscription link, password, or access token.
Include your order number, plan, payment method, and the status currently shown. Payment methods: Alipay / WeChat Pay / USDT. In payment screenshots, hide any personal details unrelated to the issue.
VPN34 offers a 14-day no-questions-asked refund. Submit your request through a support ticket. See the Terms of Service for the full policy. The time it takes to receive a support response is not the same as the time it takes for a refund to arrive.
A subscription link is an access credential. Support doesn't need your account password to investigate an issue. If you think your credentials have been exposed, mention it in your ticket and don't forward the original link again.
Check your ticket in the user panel for updates. VPN34 doesn't require an email address; you can create an account with a username and password. Don't rely only on email notifications—check your ticket directly.
First, check the original ticket for a reply or a request for more information. Keep follow-ups about the same issue in that ticket. If you have a new error message or test result, add it there so support can investigate in context.
Follow the Quick Start Guide to sign in, get your subscription, and import it into a client. For common connection issues, see the FAQ. To learn about protocol and route differences, read the Technical Reference.