Subscription and connection FAQs

No email address is required. Create an account with a username and password. Keep your login details safe, choose a password you do not use on other sites, and never let a stranger configure your account. Since your account is not tied to an email address, email recovery is not available as a default option. If you cannot log in, check your keyboard layout, capitalization, browser autofill, and whether you are using the correct account. If the issue persists, see the contact page for available support options. When asking for help, describe the account issue and what you tried. Never share your password, full subscription link, or sensitive payment details.

Sign in to the user panel and find your subscription in the account overview. Then import it from your client’s subscription or configuration settings. To refresh the route list, update the imported subscription rather than repeatedly switching between routes in an old list. If an update fails, check that you can open the panel in a browser, that the subscription is still valid, and that your client supports the selected format. If the panel has issued a new link, edit the existing subscription source or remove the old one and import the new link. Confirm that the new configuration is active. Treat subscription links like login credentials: never post them in public forums, online conversion tools, or screenshots.

There is no device limit, and changing devices alone does not mean you need a different plan. Use the appropriate client on Windows, macOS, iOS, Android, or Linux. Sign in to the same account on each device, retrieve your subscription, and import it separately. Check proxy mode, app permissions, and configuration on each device; a working setup on one device does not mean another is ready. When using multiple devices, keep an eye on your remaining data—unlimited devices does not mean unlimited data. Before giving away or retiring a device, remove saved account credentials and subscription settings. If you suspect a link has been exposed, check the panel for available credential management options.

Download clients from the user panel; marketing pages do not provide direct installer links. Sign in to download clients for Windows, macOS, Android, and Linux. For iOS, available options depend on the subscription status shown in the panel. The client connects to the service and manages configurations; the subscription provides the routes available to your account. They are not interchangeable. After installing the client, sign in to the panel to get your subscription, then import and enable it as instructed by the client. If the client shows an empty configuration list, check whether you imported the subscription before reinstalling. For platform-specific steps, see the Quick Start guide.

Pause the proxy and check that your current network can reach familiar websites. Then turn the client back on. Check that your subscription is valid, that you selected a working configuration, and that the system proxy or virtual network interface is enabled as required by the client. A connected status only confirms that the client attempted to connect; it does not mean the destination website responded. Try other routes and websites to see whether the issue follows a route or affects only one service. Temporarily disable other proxy or network-routing tools to prevent conflicting settings. Change one setting at a time so you can identify what helped.

Apps use different network interfaces. Some do not follow the system proxy, while others use separate DNS settings or built-in connections. Check whether the client is in rule-based mode or another proxy mode, and make sure the target app or its domain is not set to connect directly. If the client supports virtual network interface mode, follow its guidance on required permissions and supported use cases; do not enable every setting based on its name alone. After changing settings, fully quit and reopen the app to clear its existing connection. If only one service still fails, check its account region, service status, and access requirements rather than assuming the entire subscription is invalid.

Select a route and enable the proxy, then use a browser to check the current exit region and verify how the target service detects it. Make sure the lookup page itself is using the proxy; otherwise, it may show your local network’s exit region. Websites use different region databases, account details, and caches, so the route name and the region shown by a site may not change at the same time. Try closing the old connection, reopening the app, checking the proxy rules, and comparing other routes. Do not repeatedly change your account region or payment details just to match a region label. Service availability also depends on the service’s own rules, and a matching exit region does not guarantee eligibility.

Sign in to the user panel and open a ticket. Include your device platform, client name, network type, approximate time the issue occurred, route name, target app, and troubleshooting steps you have already tried. Describe what happens—for example, whether the subscription will not load, webpages stop responding after connection, or only one app shows an error—instead of simply saying it does not work. Screenshots should show relevant error messages while hiding account credentials, full subscription links, and unrelated personal information. Remove access tokens or link parameters from logs before sharing them. Keep updates about the same issue in one ticket so support can review the conditions before and after the problem occurred.

First check whether familiar websites are also slow without the proxy. Pause background downloads, cloud sync, and other traffic-heavy tasks to rule out local network congestion. Then keep the client settings unchanged and compare different routes in the same app to see whether the issue is limited to one path. If routes in the same region perform differently, keep the one that works better. If several routes are affected, check protocol compatibility, Wi-Fi signal, and other network-routing tools. Peak-hour stability depends on your local connection, international routes, and the destination service. A route name or one successful connection is not a guarantee of consistently smooth performance.

Route types describe how traffic is carried to the exit point; they are not a speed ranking that applies to every network. Direct routes connect to the exit using the relevant network path. Relay routes add an intermediate hop, while IEPL routes use dedicated links. Start with the region where your target service is available, then compare connection stability, loading performance, and app compatibility in actual use. A route that works well on your current network may not perform the same way after you switch networks. For more on the relationship between network topology and protocols, see the technical reference. Use the routes and configurations currently shown in your client as your guide.

VPN34 offers 90+ countries and 250+ routes. Choose an exit region based first on the target service’s supported regions and account requirements, then consider everyday connection performance. AI tools may check your account region, exit location, and eligibility. Streaming availability can vary by catalog, account, and licensing, so a country name alone cannot confirm access. Compare regions currently available in your client and test them with the same service. If a region warning persists after switching exits, check whether the app is holding an old connection, whether the proxy rules match, and whether the service supports your account’s usage scenario.

Choose a protocol based on client support and your current network; there is no need to switch repeatedly just because one protocol has a newer name. Shadowsocks, Trojan, VLESS, Hysteria2, and TUIC differ in how they handle transmission, connections, and resource use. Actual performance also depends on the route and device. Start with a configuration your client can import correctly, then check connectivity and stability in your usual apps. If you run into problems, keep the exit region and test consistent while comparing other available configurations. Changing the region, protocol, and proxy mode at the same time makes it hard to pinpoint the cause. Available protocols depend on what your subscription and client currently provide.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data packages remain valid until used and never expire. Monthly plans suit people who prefer to manage usage month by month; data packages let you budget based on actual consumption. Choose based on your viewing, downloads, and syncing habits, not just the listed price. Unlimited devices does not mean unlimited data, and background tasks count toward usage. Compare full prices and billing terms on the Plans page, and check the item selected in the panel so you do not confuse monthly plans with data packages.

Monthly plan data resets each month on the date your subscription began. For a mid-cycle upgrade, the price difference is prorated for the remaining days. Check your subscription details in the account panel for the reset schedule; it is not necessarily the first day of the calendar month. Before upgrading, review your current plan, remaining data, and the outcome shown in the panel. Data packages remain valid until used and never expire, unlike monthly plans that reset each month. If the account details differ from what you expected, open a ticket with your original plan, the change you made, and the message shown in the panel. Avoid repeating the operation, which can make the order harder to verify.

We accept Alipay, WeChat Pay, and USDT. Choose a plan in the user panel and follow the order page instructions. Before paying, make sure the plan, amount, and billing method match what you expect. After payment, check the order and account overview in the panel. If the page has not updated, refresh the order status and confirm you are signed in to the right account; do not pay again straight away. If the payment provider shows the payment as complete but the order has not synced, open a ticket with the order details needed to identify it and explain the payment status. Hide unrelated personal details in screenshots. Use only the payment options and instructions on the current order page; do not follow payment links sent by strangers.

14-day no-questions-asked refund. To request one, sign in to the user panel, open a ticket, clearly state that you are requesting a refund, and provide enough information to identify the order. You can also describe any issues you experienced, but troubleshooting and requesting a refund are separate requests—make clear what you need handled. Read the full refund terms in the Terms of Service and check the account and order before submitting, so the request can be verified. Do not post order screenshots, payment account details, or subscription links in public comments. The ticket response will provide updates; this page makes no additional promises about payout timing, processing time, or offers beyond the stated facts.